Refund policy
Return Policy We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at fynoxodeals@gmail.com. Please note that returns will need to be sent to the address provided via email communication or to our registered address below.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at fynoxodeals@gmail.com.
Order Cancellation Orders can be cancelled before they are dispatched. To request a cancellation, contact us immediately at fynoxodeals@gmail.com with your order number. We will do our best to accommodate your request if the order has not yet been processed for shipment.
For Cash on Delivery (COD) orders cancelled after dispatch, the customer may be responsible for return shipping costs. Once an order has been shipped, it cannot be cancelled — please follow the return process instead.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at fynoxodeals@gmail.com.
Customer Complaints We are committed to resolving any concerns promptly. If you have a complaint regarding your order, product quality, or our service, please contact us at fynoxodeals@gmail.com with your order details and a description of the issue. We aim to respond to all complaints within 2 business days and resolve them within 7 business days.
Registered Business Address
Business Name: Fynoxo Prime Deals
Small Industrial Area,
City Sialkot, Province Punjab, Pakistan
For all return, cancellation, and complaint correspondence, you may also reach us at: 📧 fynoxodeals@gmail.com